ORDER POLICIES
Important COVID-19 Note
Our warehouses are open and continuing to ship orders. However, please note that nearly all automotive parts manufacturers, distribution centers, and logistics centers face backorders and delays in order fulfillment. If an item is unexpectedly out of stock or delayed, Lift Kits 4 Vets will make an effort to notify the customer, provide order status updates and expedite the fulfillment process. If you have any questions pertaining to your order status, please use the Contact link above. We thank you for your patience and understanding.
Shipping &
Product Availability
For product availability, use our live-chat feature or Contact page.
For more information regarding product availability and shipping, see our Shipping Policy page.
Returns & Refunds
See our Refund Policy page.
NOTE: Some items may be returned to a facility other than their point of origin. Please do not ship items prior to receiving return authorization and instructions.
Product Data
Trucks R Us provides product data (including but not limited to item descriptions, important notes, and fitment information) as a courtesy to our customers intended to make product comparison more efficient. This information is provided by product manufacturers and is assumed to be accurate at the time of publishing. Though Trucks R Us may periodically audit and update some product information based upon manufacturer's published data revisions, Trucks R Us does not guarantee the accuracy of any product data. Trucks R Us reserves the right to update product data as necessary and without notice, and will not be held responsible for misprints, or any changes/variations made by vehicle manufacturers. Customers should consult the product manufacturer's website for the most up-to-date product data before completing any purchase.
Markdown &
Open Box Items
Markdown and open box items are offered at a discount as they have either been overstocked, slightly damaged, and/or returned from a previous customer. Items are sold "as-is." Trucks R Us will indicate any damage found during the inspection process. Please note that this does not guarantee that all defects have been identified. Sales for all items in this category are final. No refunds, exchanges, or replacements are permitted. Some manufacturers may continue to warranty such items; however, the customer accepts that some manufacturers may not extend warranties to items in this category. Please refer to the individual product manufacturer's warranty page for details.
F.A.Q.
Do you offer discounts?
How do I qualify?
How do I request a replacement for a missing or damaged item?
First, please see our Refund Policy page.
To request a return, sign-in to your account and visit the Orders page. Even if you did not sign up for an account, you may still view your order and request a return using the email address you provided at checkout. One of our team members will contact you with return shipping details and instructions. Additional information and documentation may be required. Refunds will generally be processed within 2-3 business days of receipt at our warehouse in order to allow for inspection and processing.
What warranties do you offer?
Warranties are solely offered by product manufacturers. Please refer to the product manufacturer's warranty statement. In the event of a warranty claim, Trucks R Us is available to assist with the manufacturer's required documentation. Use the Contact page or live-chat feature for assistance.